TERMS OF SERVICE
HOME>> TERMS OF SERVICE
ONLINE PRIVATE TUITION
1. Our private lesson length is either 45 or 90 minutes. It is possible to have other combinations of total lesson time such as 60 minutes or 135 minutes. Our students generally report 90-minute lessons being more optimal for learning compared to a 45-minute lesson as the material they learn can be more limited with a 45-minute lesson. It is possible to also take breaks for longer sessions, which we also recommend.
2. If you want to reschedule lessons, we need to receive 24 hours notice to inform your teacher on time. When the notice for cancellation is less than 24 hours, there is a full lesson fee charge as it does not give the teacher sufficient time to adjust their teaching schedule.
3. Once a booking is confirmed for a course, there is no refund available for an early cancellation before all lessons are complete. The exception to this is if SakuraJapan was responsible for making an administrative mistake that led to the early cancellation of a course.
4. You need to finish your booked lesson package by a certain length of time.
(30 lessons package: 12 months
20 lessons package: 8 months
10 lessons package: 4 months
1 lesson: 2 weeks)
There is no minimum time that you must spend on lessons. For example, 12 lessons can be taught in a short period of time such as 1 month.
5. We need to make a payment for a lesson you have booked at least two days before your booking.
6. You can reschedule a lesson if you give us 24 hours before notice but each lesson can be rescheduled only once.
PRIVATE TUITION
1. Our private lesson length is either 45 or 90 minutes. It is possible to have other combinations of total lesson time such as 60 minutes or 135 minutes. Our students generally report 90-minute lessons being more optimal for learning compared to a 45-minute lesson as the material they learn can be more limited with a 45-minute lesson. It is possible to also take breaks for longer sessions, which we also recommend.
2. If you want to reschedule lessons, we need to receive 24 hours notice to inform your teacher on time. When the notice for cancellation is less than 24 hours, there is a full lesson fee charge as it does not give the teacher sufficient time to adjust their teaching schedule.
3. Once a booking is confirmed for a course, there is no refund available for an early cancellation before all lessons are complete. The exception to this is if SakuraJapan was responsible for making an administrative mistake that led to the early cancellation of a course.
4. You need to finish your booked lesson package by a certain length of time.
(30 lessons package: 12 months
20 lessons package: 8 months
10 lessons package: 4 months
1 lesson: 2 weeks)
There is no minimum time that you must spend on lessons. For example, 12 lessons can be taught in a short period of time such as 1 month.
5. We need to make a payment for a lesson you have booked at least two days before your booking.
6. You can reschedule a lesson if you give us 24 hours before notice but each lesson can be rescheduled only once.
7. Once you have booked the package as in-person private lessons, we cannot refund the difference even if you would like to change to online lessons.
8. As we offer the lowest possible price lessons, we ask for your cooperation to buy a drink at a cafe where your lessons are done.
ONLINE GROUP COURSES
1. Once a course you have booked starts, you will not be able to get a refund for an early cancellation before all lessons are complete. Cancellation refunds are made only if you cancel a course 7 days before it starts. This also applies to trial classes for group courses. The exception to this is in cases when SakuraJapan has made an administrative mistake which has led to the early cancellation of a course.
2. A course booking is confirmed when the payment is processed.
3. Each course needs at least 3 attendees. If not enough attendees have signed up 2 days before the course should start, that course will be canceled and SakuraJapan will issue a full refund of the course fees.
4. You need to make a payment for any lesson you have booked at least two days before the course starts.
5. If you miss a class, we can organise a 15-minute revision class for £10, however, this class will only be provided once.
TRAVELLING JAPANESE
1. The Travel Japanese courses are offered as private lessons and include two options:
・Fast-Track Travel Session (2 hours)
・1-Month Travel Course (6 hours, divided into four 90-minute lessons).
Lessons can be conducted online or in person based on your preference.
2. If you wish to reschedule a lesson, we require at least 24 hours notice to inform your teacher in time. If the notice for rescheduling or cancellation is provided less than 24 hours before the lesson, the full lesson fee will be charged. Each lesson can only be rescheduled once.
3. Once a booking is confirmed, no refunds will be provided for early cancellation of the course. An exception applies only if SakuraJapan is responsible for an administrative mistake that leads to the cancellation.
4. You must complete your booked course within the following timeframes:
・Fast-Track Travel Session: 1 month from the booking date.
・1-Month Travel Course: 3 months from the booking date.
5. Payments must be made at least 2 days before the first lesson of the course to confirm your booking.
6. Once a course is booked as in-person lessons, switching to online lessons will not result in a refund of the cost difference.
MONTHLY SUPPORT PLAN
General Terms (All Plans)
1. All plans are contracted on a monthly basis and will automatically renew. Cancellation must be completed before the next renewal date.
2. Fees are paid in advance and are non-refundable.
3. The support provided is intended solely for study assistance. SakuraJapan does not guarantee JLPT certification or any specific learning outcomes, as results vary by individual.
4. If inappropriate behavior or violation of the Terms of Service occurs, SakuraJapan reserves the right to suspend the service without providing a refund.
5. Submitted content (such as study reports or questions) will only be used for providing personalized feedback and will not be shared with third parties.
6. SakuraJapan reserves the right to change plans or pricing without prior notice.
7. If payment is not completed, the service will automatically be suspended. Any currency exchange fees or transfer charges are the responsibility of the user.
8. Unauthorized reproduction, sharing, or commercial use of provided materials or feedback is strictly prohibited.
9. SakuraJapan is not responsible for delays or cancellations caused by force majeure events such as natural disasters, power outages, or system failures.
Basic Plan
1. Based on one monthly study report submitted by the user, the instructor will provide written feedback and study advice.
2. Chat-based question support is not included.
3. Feedback will generally be one A4 page in length.
4. This service is intended as a supplement to self-study and does not include individual lessons.
5. Mid-term cancellation is possible on a monthly basis.
Support Plan (Includes Basic Plan)
1. Up to two questions per month can be submitted via chat. Responses will typically be provided within 48 hours, excluding weekends and public holidays.
2. Each question is limited to 500 characters.
3. Follow-up questions for clarification will be counted as a new question unless the need arises due to insufficient explanation or errors by SakuraJapan.
4. An additional two questions can be purchased for +£30, with a maximum of six questions per month.
Unused question slots cannot be carried over to the following month.
5. Questions may be submitted in Japanese or English, but SakuraJapan may decline to answer depending on the content.
6. Requests that are excessively burdensome, such as full essay proofreading or requiring numerous example sentences, will not be counted as “one question.”
Premium Plan (Includes Support Plan)
1. Includes one 25-minute Zoom/Google Meet session per month.
2. Sessions must be booked in advance. Cancellations made at least 24 hours before the session can be rescheduled once.
3. No-shows or cancellations made within 24 hours will count as a completed session, with no refund or rescheduling.
4. Sessions not used within the month cannot be carried over to the following month.
5. Session content may include progress review, study plan adjustment, and handling of up to two questions.
6. A detailed report will not be provided after the session, but short notes may be shared if necessary.
7. Technical issues, such as poor connection, are the responsibility of the user.
Additional Restrictions
1. Services do not include legal, medical, business contract support, or completion of academic assignments (e.g., homework, essays).
2. Specialized translation services are not included.
3. All services are limited to study assistance purposes only.
DISCLAIMER
SakuraJapan is not responsible for conflicts or issues that arise between participants or other parties. Additionally, SakuraJapan will not be held liable for cancellations or disruptions caused by unavoidable circumstances, including natural disasters, sudden illness, or accidents.